Return & Refunds
At Eulalia Trends, we value customer satisfaction and aim to provide you with quality products. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.
1. Return Eligibility
- You may request a return within 7 days of receiving your order.
- To be eligible for a return, items must be:
- Unused and in original condition.
- With all original tags, packaging, and labels intact.
- Items that are damaged due to misuse or improper care are not eligible for return.
2. How to Request a Return
To initiate a return, please contact us at [email protected] and provide the following details:
- Order number.
- Reason for return.
- Photos of the item (if the item is damaged or incorrect).
Our team will review your request and provide instructions for returning the item.
3. Return Shipping
- Return shipping costs are the responsibility of the customer unless the item delivered was incorrect or damaged upon arrival.
- We recommend using a trackable shipping service for your return, as we are not responsible for items lost in transit.
4. Refunds
- Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
- Approved refunds are processed in cash only.
- Refunds are issued within 5 to 7 business days of receiving the returned item.
- Cash refunds will be coordinated through the delivery partner or another mutually agreed method.
5. Non-Returnable Items
- Accessories, sale items, and items marked as “Final Sale” cannot be returned unless damaged or incorrect.
6. Contact Us
For any questions about returns or refunds, please contact:
Email: [email protected]
